Policies

Shipping Policy

• Shipping Options:
  • Standard Shipping: This shipping method does not include tracking or insurance. Since tracked shipping is not a reasonable price, I will replace any lost order after a reasonable period of time (21 business days).
  • Tracked Shipping: Available for an additional fee.
• Delivery Times:
  • Belgium: 3-5 business days.
  • Europe: 7-10 business days.
  • Rest of the World: 10-20 business days.
• Shipping Costs:
  • Standard and tracked rates vary by region and weight. Check the product listing for details.
• Lost Packages:
  • For standard shipping, lost items will be replaced once, free of charge, after 21 business days.
  • For tracked shipping, refunds or replacements are based on the carrier’s resolution.

Returns and Refunds

• Damaged Items:
  • If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We’ll offer a replacement or refund.
• Non-Returnable Items:
  • Due to the custom and handmade nature of our products, returns are not accepted unless the item is damaged or incorrect.
• Refunds:
  • Refunds will be issued for damaged or lost tracked orders. For standard shipping, only replacements are offered.

Privacy Policy

• Your personal information will only be used to process and ship your order.
• We do not share your information with third parties, except as necessary for order fulfillment (e.g., shipping providers).
• Payment information is securely processed through trusted payment platforms (e.g., PayPal, Stripe).

Terms of Service

• By purchasing from this shop, you agree to the shop’s policies, including shipping and refund terms.
• Orders cannot be canceled once they have been shipped.
• Colors may vary slightly due to screen settings and lighting.

For any questions or issues, feel free to contact us at [email protected].