0

FAQ

Shipping

1. How long does shipping take?

  • Belgium: 3-5 business days.

  • Europe: 7-10 business days.

  • Rest of the World: 10-20 business days.
    Please note that shipping times may vary during holidays or busy periods.

2. Can I track my order?

  • Standard shipping does not include tracking.

  • Tracked shipping is available for an additional fee. Select this option during checkout if you'd like tracking.

3. What happens if my order gets lost?

  • For standard shipping, I will replace lost orders after 21 business days.

  • For tracked shipping, refunds or replacements depend on the carrier's resolution.

4. Do you accept returns or refunds?

  • Returns are not accepted unless the item arrives damaged or incorrect.

  • If your item is damaged, please contact me within 7 days with photos, and I'll offer a replacement or refund.

Products 

5. Can I request custom designs or sizes?

  • For some products, custom colors or sizes may be available. Feel free to message me with your request, and I'll let you know if it's possible.

6. Where are your products made?

  • All designs are hand-drawn by me. Products like stickers and cards are professionally printed for quality and durability.

7. Do you ship internationally?

  • Yes! I ship worldwide. Shipping rates vary by region, so please check the product listing for details.

8. Can I pre-order items?

  • Pre-orders are available for certain products that need a larger investment to produce. Follow my shop or social media for updates!

9. What is your Kickstarter project?

  • My Kickstarter focuses on professionally printing my BTS-inspired card set. By supporting the campaign, you'll help bring this project to life and receive exclusive rewards. Details will be shared soon on my shop and social media!

10. What is kickstarter?

  • Kickstarter is a crowdfunding platform that helps creators bring their projects to life with the support of backers. By pledging to my Kickstarter campaign, you can support the production of my BTS-inspired card set and receive exclusive rewards in return. It's a great way to help small creators like me realize ambitious projects!>



If you can't find the droid answer you're looking for, shoot me a message at [email protected] and I'll do my best to get back to you